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How to configure IMAP for Email channel?

Note: To setup IMAP for Gmail, please enable IMAP in inbox settings. Enable IMAP

Step 1. Go to Settings > Inboxes > Email Inbox settings page.

inbox_settings

Step 2. Select "Configuration" tab.

configuration

Step 3. To enable IMAP, select checkbox "Enable IMAP configuration for this inbox"

enable_imap

Step 4. Fill up below fields and click on "Update IMAP settings".

  1. Address
  2. Port
  3. Email
  4. Password

imap_details

Step 6. Send a mail to the IMAP configured email in Chatwoot.

Step 5. Check Chatwoot inbox for the new email.

imap_emails

Step 5. Open the email conversation in Chatwoot and verify the email details.

imap_email_details