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How to configure IMAP for Email channel?

If you are using Gmail, setup IMAP for Gmail in inbox settings.

Step 1. Go to Settings → Inboxes → Email Inbox settings → Configuration tab.

configure imap in chatwoot

Step 2. Select the checkbox Enable IMAP configuration for this inbox. You’ll be able to see the required fields as follows.

  1. Address
  2. Port
  3. Email
  4. Password

For help, refer to:


Step 3. Test if everything is working fine. Send an email to the IMAP configured email in Chatwoot. Check Chatwoot inbox for the new email. Open the email conversation in Chatwoot and verify the email details.