How to create Facebook channel?

If you are using self-hosted Chatwoot installation, please configure the Facebook app as described in the guide to setup Facebook app

Step 1. Click on "Add Inbox" button from Settings > Inboxes page.

fb_create

Step 2. Click on "Facebook" icon.

list_of_channels

Step 3. Click on Facebook login button. It will open a new window for you to login.

create_fb

Step 4. Authenticate with Facebook and select the page you want connect, enable all permissions shown in the list, otherwise the app might not work.

link_account

list_of_pages

list_of_pages

select_page

Step 5. "Add agents" to your Facebook inbox.

add_agents

Step 6. Hooray! You have sucessfully created a Facebook inbox. Whenever a customer sends a message to your Facebook page, you will be able to see it here and manage it.

finish_inbox

Step 7. If you want to update the agents who have access to the inbox, you can go to Settings > Inboxes.

inbox_settings