Road to Chatwoot v3.0

We are counting days – Chatwoot v3.0 is ~~coming in April ‘23~~ just around the corner and we are going to make it worth the wait! We are bringing you an improved web and mobile user experience, enhanced features and capabilities, along with better customizations and productivity features. We aim to make chatting with customers a thing you'll want to look forward to.

We're creating the best version of Chatwoot yet and want you to join us on the journey. Scroll down to see what’s live and a sneak peek into what's about to be.

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1

More automation rules

The latest automation event called “Conversation Opened” is up. This lets you trigger automated actions whenever a previously snoozed, resolved, or pending conversation is opened again.

7 Feb

2

Contact messages in WhatsApp inbox

Your customers can now share contact files through the WhatsApp inbox.

8 Feb

3

Instant Google sign-in

With Google sign-in, you can sign up/in to your Chatwoot account with one click. Enjoy instant access to your customer conversations.

16 Feb

4

Image uploads in Help Center

Add images to your Help Center articles––use screenshots, product illustrations, diagrams, or other visuals to make them more informative and easier to understand for your customers.

16 Feb

5

Conversation Participants

This new tab on your conversation dashboard lets you to easily add yourself or fellow agents as participants to a conversation. So, everyone involved in a conversation can track its progress and receive notifications on any updates.

16 Feb

6

Integration with Google Translate

Enable Google Translate on your account. Use the "Translate" option from the message menu to automatically translate messages into the language you use in Chatwoot.

16 Feb

7

Self-assign conversations in the mobile app

When using the Chatwoot mobile app, you will find a new option to "Self assign conversation" in the chat window.

20 Feb

8

Chatwoot 101

Chatwoot 101 is a quick course designed to turn you into a Chatwoot pro. The lessons will help you get started and make the most out of your Chatwoot account. This includes core concepts and step-by-step instructions to prepare you to provide exceptional customer support and engagement using Chatwoot.

24 Feb

9

RTL Support

If you are using an RTL (right to left) language in Chatwoot, the UI will automatically adjust its direction to match the RTL language you're using.

27 Feb

10

Smarter search

Chatwoot's in-app search is getting a major upgrade. You will be able to find contacts, conversations and messages altogether, in one go. Just type in any information you remember in the search box – message content, contact's name, email, conversation ID, etc. to fetch all the related information.

1 March

11

All-new documentation

Our product documentation has gotten a makeover. Watch out for more comprehensive guides providing you with all the resources you need to make the most out of Chatwoot.

3 March

12

Conversations Heatmap Report

Overview Reports have gotten an upgrade — with the new heatmap view. This gives you a quick glance at the volume of conversations every hour of every day for the entire week. This will make it easier to identify the busiest times of the day and visualize the workload.

7 March

13

Mark as read for mobile

Mark your conversations as read/unread in the Chatwoot mobile app for Android and iOS.

28 March

14

Dashboard apps for mobile

Dashboard apps are now available on the Chatwoot mobile app for Android and iOS. This will let you embed custom applications within the dashboard for easy access to customer info, orders, payment history, and more such information.

30 March

15

New automation condition

The latest automation condition "Conversation language" is up. This lets you automate a set of tasks to be followed when and if you receive a message in a particular language.

4 April

16

Snooze and mark as pending for mobile

Snooze a conversation for a certain period or until next reply, or simply mark it as pending on the Chatwoot mobile app for Android and iOS.

7 April

17

Audit log (Enterprise)

It's like a history book for your account! With Audit log, you can keep a record of all the changes made in your account, like user actions and account updates––right within the dashboard.

17 April

18

Get efficient with AI

The brand new GPT integration suggests replies, improvements to your message drafts, and creates conversation summaries. Craft better messages everytime, focus on solutions, and create an excellent customer and agent experience.

24 April

19

Set priorities to conversations

Set conversation priority from low to urgent. Quickly identify and prioritize conversations that need attention, ensuring prompt resolutions and satisfied customers.

24 April

20

Dynamic greeting messages

Enhance your user experience with personalized automated greeting messages when someone reaches out to you for the first time. Incorporate dynamic template variables such as names, emails, and more, and make your interactions feel tailored and engaging.

26 April

21

Sort conversations

Efficiently organize and prioritize your conversations with the new sorting capabilities. Sort conversations based on activity, when they were created, and priority.

6 May