Road to Chatwoot v3.0

We are counting days – Chatwoot v3.0 is coming in ~~March~~ April ‘23! We are bringing you an improved web and mobile user experience, enhanced features and capabilities, along with better customizations and productivity features. We aim to make chatting with customers a thing you'll want to look forward to.

We're creating the best version of Chatwoot yet and want you to join us on the journey. Scroll down to see what’s live and a sneak peek into what's about to be.

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1

More Automation rules

The latest Automation event called “Conversation Opened” is up. This lets you trigger automated actions whenever a previously snoozed, resolved, or pending conversation is opened again.

7 Feb

2

Contact messages in WhatsApp inbox

Your customers can now share contact files through the WhatsApp inbox.

8 Feb

3

Instant Google sign-in

With Google sign-in, you can sign up/in to your Chatwoot account with one click. Enjoy instant access to your customer conversations.

16 Feb

4

Image Uploads in Help Center

Add images to your Help Center articles––use screenshots, product illustrations, diagrams, or other visuals to make them more informative and easier to understand for your customers.

16 Feb

5

Conversation Participants

This new tab on your conversation dashboard lets you to easily add yourself or fellow agents as participants to a conversation. So, everyone involved in a conversation can track its progress and receive notifications on any updates.

16 Feb

6

Integration with Google Translate

Enable Google Translate on your account. Use the "Translate" option from the message menu to automatically translate messages into the language you use in Chatwoot.

16 Feb

7

Self-assign conversations in the mobile app

When using the Chatwoot mobile app, you will find a new option to "Self assign conversation" in the chat window.

20 Feb

8

Chatwoot 101

Chatwoot 101 is a quick course designed to turn you into a Chatwoot pro. The lessons will help you get started and make the most out of your Chatwoot account. This includes core concepts and step-by-step instructions to prepare you to provide exceptional customer support and engagement using Chatwoot.

24 Feb

9

RTL Support

RTL support lets you change the direction of the UI right-to-left.

27 Feb

10

Smarter Search

Chatwoot's in-app search is getting a major upgrade. You will be able to find contacts, conversations and messages altogether, in one go. Just type in any information you remember in the search box – message content, contact's name, email, conversation ID, etc. to fetch all the related information.

1 March

11

All-new documentation

Our product documentation is getting a makeover. Watch out for more comprehensive guides providing you with all the resources you need to make the most out Chatwoot.

3 March

12

Conversations Heatmap Report

Overview Reports are getting an upgrade — with the new heatmap view. This gives you a quick glance at the volume of conversations every hour of every day for the entire week. This will make it easier to identify the busiest times of the day and visualize the workload.

7 March

13

Audit log (Enterprise)

It's like a history book for your account! With Audit log, you will be able to keep a record of all the changes made in your account, like user actions and account updates––right on the dashboard.

Soon