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Notifications

Audio Notifications

In this section, the user can set Audio Notifications for the conversations.

Select "None" to disable audio notifications. Select "Assigned conversations" to be notified of conversations assigned to you. Select "All conversations" to be notified of all conversations.

Email Notifications Section

In this section, the user can set Email Notifications for the conversations.

Users can make multiple selections for the various choices provided, which will help them follow the assigned conversations closely.

  • Send email notifications when a new conversation is created: when a new conversation is created, you will receive an email notification.

  • Send email notifications when a conversation is assigned to me: when a conversation is assigned to you by another agent or Admin, you will receive an email notification.

  • Send email notifications when you are mentioned in a conversation: when you are mentioned in a chat with "@your mail id", you will receive an email notification.

  • Send email notifications when a new message is created in an assigned conversation: a conversation has been assigned to you and might have been inactive for a few days. When a new message is typed in the conversation window, you will receive an email notification.

Push Notifications Section

In this section, the user can set Push Notifications for the conversations

Users can make multiple selections for the various choices provided, which will help them follow the assigned conversations closely.

  • Send push notifications when a new conversation is created: when a new conversation is created, you will receive a notification.

  • Send push notifications when a conversation is assigned to me: when a conversation is assigned to you by another agent or Admin, you will receive a notification.

  • Send push notifications when you are mentioned in a conversation: when some agent starts a private chat with you, addressed as "@your mail id", you will receive a notification.

  • Send push notifications when a new message is created in an assigned conversation: A conversation has been assigned to you and might have been inactive for a few days. When a new message is typed in the conversation window, you will receive a notification.

Access Token Section

This section will autogenerate a Token that can be used in API-based Integration.

Users can directly Copy the Token and paste it into the code.