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Campaigns allow the customer to send outbound messages to their contacts which would trigger more conversations. Currently, campaigns are supported in website live chat and Twilio SMS/Whatsapp channels.

Step 1. Click on the Campaigns tab in the sidebar. You will see the list of campaigns that you have already added to the inbox.

There are 2 types of campaigns available.

  1. One-off campaigns: For SMS channels, you can select a list of users and send one time outbound message.
  2. Ongoing campaigns: For Website live-chat, you can create an ongoing campaign so that if a user visited a page and stayed for x minutes, you could send outbound message. This will help in more conversions.


Step 2. Click on the "Create a campaign" button., it will display a modal where you can input the campaign details.


These are the inputs required to create the campaign:

TitleCampaign name
MessageMessage to be sent in a campaign
Sent byAgent details
URLURL which campaigns work
Time on pageTime to wait until the campaign should be displayed (Seconds)
Enable campaignThe flag which shows whether the campaign is enabled or not

Step 3. Visit the URL specified in the campaign and wait for the time configured in the campaign.