Campaigns allow the customer to send outbound messages to their contacts which would trigger more conversations. Currently, campaigns are supported in website live chat and Twilio SMS/Whatsapp channels.
Step 1. Click on the Campaigns tab in the sidebar. You will see the list of campaigns that you have already added to the inbox.
There are 2 types of campaigns available.
- One-off campaigns: For SMS channels, you can select a list of users and send one time outbound message.
- Ongoing campaigns: For Website live-chat, you can create an ongoing campaign so that if a user visited a page and stayed for x minutes, you could send outbound message. This will help in more conversions.
Step 2. Click on the "Create a campaign" button., it will display a modal where you can input the campaign details.
These are the inputs required to create the campaign:
|Message||Message to be sent in a campaign|
|Sent by||Agent details|
|URL||URL which campaigns work|
|Time on page||Time to wait until the campaign should be displayed (Seconds)|
|Enable campaign||The flag which shows whether the campaign is enabled or not|
Step 3. Visit the URL specified in the campaign and wait for the time configured in the campaign.