Campaigns allow the customer to send outbound messages to their contacts which would trigger more conversations. Currently, campaigns are supported in website live chat only.
Step 1. Click on the Campaigns tab in the website channel inbox settings. You will see the list of campaigns that you have already added to the inbox.
Step 2. Click on the "Create a campaign" button., it will display a modal where you can input the campaign details.
These are the inputs required to create the campaign:
|Message||Message to be sent in a campaign|
|Sent by||Agent details|
|URL||URL which campaigns work|
|Time on page||Time to wait until the campaign should be displayed (Seconds)|
|Enable campaign||The flag which shows whether the campaign is enabled or not|
Step 3. Visit the URL specified in the campaign and wait for the time configured in the campaign.