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Campaigns

Campaigns allow the customer to send outbound messages to their contacts which would trigger more conversations. Currently, campaigns are supported in website live chat only.

Step 1. Click on the Campaigns tab in the website channel inbox settings. You will see the list of campaigns that you have already added to the inbox.

campaigns

Step 2. Click on the "Create a campaign" button., it will display a modal where you can input the campaign details.

add-a-campaign

These are the inputs required to create the campaign:

InputDescription
TitleCampaign name
MessageMessage to be sent in a campaign
Sent byAgent details
URLURL which campaigns work
Time on pageTime to wait until the campaign should be displayed (Seconds)
Enable campaignThe flag which shows whether the campaign is enabled or not

Step 3. Visit the URL specified in the campaign and wait for the time configured in the campaign.

add-a-campaign