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Supported features on channels

Supported message type#

ChannelIncoming/Outgoing messageActivity messageTemplate message
WebsiteYesYesYes
FacebookYesYesNo
Twitter DMYesYesNo
TweetsYesYesNo
SMSYesYesNo
WhatsappYesYesNo

Maximum message size (number of characters)#

ChannelMaximum message size
Website10,000
Facebook640
Twitter DM10,000
Tweets280
SMS160
Whatsapp10,000

Outgoing message restriction#

ChannelRestriction
WebsiteNo restriction
FacebookCannot send promotional messages 24 hours after the last incoming message
Twitter DMNo restriction
TweetsNo restriction
SMSNo restriction
WhatsappCannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message

Available features#

ChannelChannel greetingAttachmentsAgent Auto assignmentSlack
WebsiteYesYesYesYes
FacebookYesYesYesNo
Twitter DMYesNoYesNo
TweetsYesNoYesNo
SMSYesNoYesNo
WhatsappYesYesYesNo