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Setup your Instagram channel

If you are using a self-hosted Chatwoot installation, please setup your Instagram app as described in the this guide.

For the cloud version of Chatwoot, please follow the steps below.

Setting up Instagram

Step 1: Make sure you have a Business Instagram account. Follow this guide from Instagram to help with the same.

Step 2: Make sure your Facebook page is connected to this Instagram account. To connect Facebook and Instagram, follow these steps:

  1. Go to https://www.facebook.com/pages/?category=your_pages
  2. Select Your Page
  3. Go to Settings
  4. Select “Instagram” and connect your business account as shown below:

    connect_fb_to_ig

Now switch back to Chatwoot App.

Connecting Instagram to Chatwoot

Step 1. Go to Settings → Inboxes → “Add Inbox”.

ig_create

Step 2. Click on the "Messenger" icon.

list_of_channels

Step 3. Click on the Facebook login button. It will open a new window for you to log in.

login_to_fb

Step 4. Authenticate with Facebook, select an Instagram account and select the page you want to connect. Enable all permissions shown in the list. This will help Chatwoot to perform all the desired actions smoothly.

link_account

list_of_pages

Step 5. "Add agents" to your Instagram inbox.

select_agents

Hooray! You have successfully created an Instagram inbox. Whenever a customer sends a message to your Instagram account, you will be able to see and reply to it in Chatwoot.