Chatwoot uses American English by default. Each and every string available in Chatwoot can be translated to the language of your choice. Chatwoot uses Crowdin to manage the translation process. The updates from Crowdin is also included along with every release.
In the codebase the string are placed in the following locations.
config/locales- The strings used in backend messages or API response.
Alternatively, you can login to the Crowdin (https://translate.chatwoot.com) and create an account to view the strings that needs to be translated.
If you don't find your language on Crowdin, please create an issue on Github to add the language.
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. You will have to create an account at Crowdin before you can select a language and contribute.
Proofreading helps ensure the accuracy and consistency of translations. Right now, the translations are being accepted without a proof reading step. This would be changed in the future as an when there are more contributors on each language.
Note: If you are the only person contributing to a language, make sure that you inform any of the Chatwoot members to gain access to manage the language.
All the translated strings would be included in the next release. If a language has 60% or more translated strings in Crowdin, we would enable the language in Chatwoot app during the next release.