Step 1. Click on "Add Inbox" button from Settings > Inboxes page.
Step 2. Click on "Twilio" icon.
Step 3. Configure the inbox.
These are input required to create this channel
|Input||Description||Where can I find it|
|Channel Name||This is the name inbox, this will used across the application||N/A|
|Channel Type||Select SMS if you are integrating SMS channel, select Whatsapp if you have a verified Whatsapp number in Twilio||N/A|
|Phone Number||This is number you will be using to communicate with you customer, this has to be verified in Twilio||Enter your number as in Twilio Dashboard|
|Account SID||Account SID in Twilio Console||Login to Twilio Console, you would be able to see Account SID and Auth Token|
|Auth Token||Auth token for the account||Login to Twilio Console, you would be able to see Account SID and Auth Token|
Step 4. "Add agents" to your inbox.
Step 6. Hooray! You have sucessfully created a whatsapp/sms inbox.
If it is an SMS Channel then you don't need to do anything else, you will start receiving the messages in the dashboard whenever a customer sends you one.
If you are connecting a Whatsapp channel, you have configure a callback URL in the Twilio inbox.
Programmable SMS > Whatsapp > Senders
https://app.chatwoot.com/twilio/callbackas the value for
WHEN A MESSAGE COMES INinput.
Step 7. If you want to update the agents who have access to the inbox, you can go to Settings > Inboxes.