Supported features on channels

Supported message type

Channel Incoming/Outgoing message Activity message Template message
Website Yes Yes Yes
Facebook Yes Yes No
Twitter DM Yes Yes No
Tweets Yes Yes No
SMS Yes Yes No
Whatsapp Yes Yes No

Maximum message size (number of characters)

Channel Maximum message size
Website 10,000
Facebook 640
Twitter DM 10,000
Tweets 280
SMS 160
Whatsapp 10,000

Outgoing message restriction

Channel Restriction
Website No restriction
Facebook Cannot send promotional messages 24 hours after the last incoming message
Twitter DM No restriction
Tweets No restriction
SMS No restriction
Whatsapp Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message

Available features

Channel Channel greeting Attachments Agent Auto assignment Slack
Website Yes Yes Yes Yes
Facebook Yes Yes Yes No
Twitter DM Yes No Yes No
Tweets Yes No Yes No
SMS Yes No Yes No
Whatsapp Yes Yes Yes No