[{"data":1,"prerenderedAt":45},["Reactive",2],{"breadcrumb-schema":3,"explore-links:/blog/whatsapp-ad-previews-flows":4,"featurePages":5,"blogPosts-whatsapp-ad-previews-flows":6},null,[],[],{"slug":7,"id":8,"uuid":9,"title":10,"html":11,"comment_id":8,"feature_image":12,"featured":13,"visibility":14,"created_at":15,"updated_at":16,"published_at":17,"custom_excerpt":3,"codeinjection_head":3,"codeinjection_foot":3,"custom_template":3,"canonical_url":3,"tags":18,"authors":25,"primary_author":37,"primary_tag":38,"url":39,"excerpt":40,"reading_time":41,"access":42,"comments":13,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":10,"meta_description":43,"email_subject":3,"frontmatter":3,"feature_image_alt":44,"feature_image_caption":3},"whatsapp-ad-previews-flows","6aeaf22983b46bd7346a9a01","3727e7e9-bef5-4cb2-b92d-88043786b891","WhatsApp ad previews and Flow responses","\u003Cp>WhatsApp conversations now show more context: the ad that prompted a customer’s message and the answers they submit through a Flow. We’ve also made unavailable-message notices clearer.\u003C/p>\u003Ch3 id=\"see-the-ad-behind-a-whatsapp-conversation\">See the ad behind a WhatsApp conversation\u003C/h3>\u003Cp>When someone messages your business from a Click to WhatsApp ad on Facebook or Instagram, a preview can appear above their message. It shows the available headline, text and media, with a link to the original ad or post when provided.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/CleanShot-2026-11-09-at-10.44.02-AM@2x.png\" class=\"kg-image\" alt=\"WhatsApp ad preview showing Northstar Coffee’s subscription offer above a customer’s message\" loading=\"lazy\" width=\"1670\" height=\"1248\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/11/CleanShot-2026-11-09-at-10.44.02-AM@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/11/CleanShot-2026-11-09-at-10.44.02-AM@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/11/CleanShot-2026-11-09-at-10.44.02-AM@2x.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/11/CleanShot-2026-11-09-at-10.44.02-AM@2x.png 1670w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>Your team can check the offer a customer saw before replying. No setup is needed; the details shown depend on the ad information received with the message.\u003C/p>\u003Ch3 id=\"read-whatsapp-flow-responses-in-the-conversation\">Read WhatsApp Flow responses in the conversation\u003C/h3>\u003Cp>When a customer submits a WhatsApp Flow, their answers now appear in a card instead of an empty message. Your team can read their preferences or request details without leaving the conversation.\u003C/p>\u003Cp>The submitted data is also included in message webhooks.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/CleanShot-2026-11-09-at-10.48.34-AM@2x.png\" class=\"kg-image\" alt=\"A WhatsApp Flow response showing a customer’s coffee tasting preferences in the conversation\" loading=\"lazy\" width=\"1566\" height=\"1046\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/11/CleanShot-2026-11-09-at-10.48.34-AM@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/11/CleanShot-2026-11-09-at-10.48.34-AM@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/11/CleanShot-2026-11-09-at-10.48.34-AM@2x.png 1566w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"clearer-unavailable-message-notices\">Clearer unavailable-message notices\u003C/h3>\u003Cp>When Meta does not provide a message’s content, Chatwoot shows \u003Cstrong>Message content unavailable\u003C/strong>. The notice explains that this can happen with WhatsApp Coexistence and directs agents to check the message in the WhatsApp Business app.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/CleanShot-2026-11-09-at-10.54.27-AM@2x.png\" class=\"kg-image\" alt=\"WhatsApp’s Message content unavailable notice directing agents to the WhatsApp Business app\" loading=\"lazy\" width=\"1412\" height=\"892\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/11/CleanShot-2026-11-09-at-10.54.27-AM@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/11/CleanShot-2026-11-09-at-10.54.27-AM@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/11/CleanShot-2026-11-09-at-10.54.27-AM@2x.png 1412w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>","https://www-internal-blog.chatwoot.com/content/images/2026/11/whatsapp-ad-previews-flows.png",false,"public","2026-11-04T08:51:53.000+00:00","2026-11-09T06:59:50.000+00:00","2026-11-09T06:45:58.000+00:00",[19],{"id":20,"name":21,"slug":21,"description":22,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":23,"url":24},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[26],{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":31,"bio":32,"website":33,"location":34,"facebook":3,"twitter":35,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":36},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":31,"bio":32,"website":33,"location":34,"facebook":3,"twitter":35,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":36},{"id":20,"name":21,"slug":21,"description":22,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":23,"url":24},"https://www-internal-blog.chatwoot.com/whatsapp-ad-previews-flows/","WhatsApp conversations now show more context: the ad that prompted a customer’s message and the answers they submit through a Flow. We’ve also made unavailable-message notices clearer.\n\n\nSee the ad behind a WhatsApp conversation\n\nWhen someone messages your business from a Click to WhatsApp ad on Facebook or Instagram, a preview can appear above their message. It shows the available headline, text and media, with a link to the original ad or post when provided.\n\nYour team can check the offer a cu",1,true,"Ad context and customer answers","WhatsApp ad previews and Flow responses — Chatwoot changelog, November 9",1794207968443]