[{"data":1,"prerenderedAt":38},["Reactive",2],{"featurePages":3,"blogPosts-voice-calling-grows-up-a-dedicated-calls-dashboard-and-smarter-call-handling":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":14,"custom_excerpt":15,"codeinjection_head":15,"codeinjection_foot":15,"custom_template":15,"canonical_url":15,"tags":16,"authors":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":36,"meta_description":37,"email_subject":15,"frontmatter":15,"feature_image_alt":15,"feature_image_caption":15},"voice-calling-grows-up-a-dedicated-calls-dashboard-and-smarter-call-handling","6a7323049cc390fbfd82b540","a5676d88-8b22-407d-ad16-861ec2670a40","Voice calling grows up: a dedicated calls dashboard and smarter call handling","\u003Cp>Voice calls now have a proper home in Chatwoot, and calling works more smoothly from the first ring to the last.\u003C/p>\u003Ch2 id=\"one-place-for-every-call\">One place for every call\u003C/h2>\u003Cp>Your team now has a dedicated Calls area — a single list of every voice call, so nobody has to dig through conversations to find who called and what happened. Filter down to what you're looking for, see each call's status at a glance, and play back recordings right there without leaving the page. It's the difference between \"where did that call go?\" and having your whole call history in front of you.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/08/01-calls-list-1.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1240\" height=\"900\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/08/01-calls-list-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/08/01-calls-list-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/08/01-calls-list-1.png 1240w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>Filtering narrows the list down by inbox (and by assignee, activity type, and more) so you can jump straight to the calls that matter.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/08/image-8.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1240\" height=\"560\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/08/image-8.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/08/image-8.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/08/image-8.png 1240w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>Every call also drops a message right into its conversation, so the call history and the chat history live in the same thread.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/08/04-call-message-bubble.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"460\" height=\"560\">\u003C/figure>\u003Ch2 id=\"calling-that-just-works\">Calling that just works\u003C/h2>\u003Cp>You can start a call with a contact even if you've never messaged them before — Chatwoot sets everything up for you. When you place an outbound call, it's automatically tied to you, so it's always clear who owns it. And if a call can't connect, you'll see the real reason instead of a vague error, so you know what to do next.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/08/02-start-a-call.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1440\" height=\"900\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/08/02-start-a-call.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/08/02-start-a-call.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/08/02-start-a-call.png 1440w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"call-outcomes-you-can-actually-read\">Call outcomes you can actually read\u003C/h2>\u003Cul>\u003Cli>Declined calls are now labeled on their own, so you can tell at a glance which calls were turned down versus simply missed.\u003C/li>\u003Cli>Calls wrap up correctly even when things happen out of order, so your call history stays accurate.\u003C/li>\u003Cli>Setting up a WhatsApp calling inbox is more flexible now, with a manual option if you'd rather configure it yourself.\u003C/li>\u003C/ul>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/08/05-twilio-voice-setup.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1240\" height=\"900\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/08/05-twilio-voice-setup.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/08/05-twilio-voice-setup.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/08/05-twilio-voice-setup.png 1240w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>","https://www-internal-blog.chatwoot.com/content/images/2026/08/voice-calling-grows-up-1.svg",false,"public","2026-08-05T11:48:20.000+00:00","2026-08-05T12:25:50.000+00:00",null,[17],{"id":18,"name":19,"slug":19,"description":20,"feature_image":15,"visibility":12,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":21,"url":22},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[24],{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":15,"bio":15,"website":15,"location":15,"facebook":15,"twitter":15,"meta_title":15,"meta_description":15,"threads":15,"bluesky":15,"mastodon":15,"tiktok":15,"youtube":15,"instagram":15,"linkedin":15,"url":29},"6a7322b99cc390fbfd82b539","Tanmay Deep Sharma","tanmay","https://www-internal-blog.chatwoot.com/content/images/2026/08/c620f2f3-f46a-4576-b753-2b07280e5c87_2C499155-3962-4FC0-B0B8-A72D82EEDF11-1.jpg","https://www-internal-blog.chatwoot.com/author/tanmay/",{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":15,"bio":15,"website":15,"location":15,"facebook":15,"twitter":15,"meta_title":15,"meta_description":15,"threads":15,"bluesky":15,"mastodon":15,"tiktok":15,"youtube":15,"instagram":15,"linkedin":15,"url":29},{"id":18,"name":19,"slug":19,"description":20,"feature_image":15,"visibility":12,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":21,"url":22},"https://www-internal-blog.chatwoot.com/voice-calling-grows-up-a-dedicated-calls-dashboard-and-smarter-call-handling/","Voice calls now have a proper home in Chatwoot, and calling works more smoothly from the first ring to the last.\n\n\nOne place for every call\n\nYour team now has a dedicated Calls area — a single list of every voice call, so nobody has to dig through conversations to find who called and what happened. Filter down to what you're looking for, see each call's status at a glance, and play back recordings right there without leaving the page. It's the difference between \"where did that call go?\" and hav",2,true,"A dedicated calls dashboard and smarter call handling","Voice calls now have a proper home in Chatwoot, and calling works more smoothly from the first ring to the last.",1785933927870]