[{"data":1,"prerenderedAt":43},["Reactive",2],{"blogPosts-support-for-whatsapp-usernames-and-bsuids":3,"featurePages":42},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":15,"codeinjection_foot":15,"custom_template":15,"canonical_url":15,"authors":16,"tags":28,"primary_author":35,"primary_tag":36,"url":37,"excerpt":38,"reading_time":39,"access":40,"comments":10,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":7,"meta_description":41,"email_subject":15,"frontmatter":15,"feature_image_alt":15,"feature_image_caption":15},"support-for-whatsapp-usernames-and-bsuids","6aa7ea83335c26ad5a029389","64d3223a-db22-423a-b4e9-9cfc80453d88","Support for WhatsApp usernames and BSUIDs","\u003Cp>Chatwoot now supports Business-Scoped User IDs (BSUIDs) for WhatsApp. Your team can receive and reply to messages even when WhatsApp doesn’t share the customer’s phone number.\u003C/p>\u003Cp>As WhatsApp rolls out usernames, customers can message businesses while keeping their phone numbers private. BSUIDs give Chatwoot the identity it needs to keep those conversations going.\u003C/p>\u003Ch2 id=\"reply-as-usual\">Reply as usual\u003C/h2>\u003Cp>Messages arrive in your inbox, and agents reply from the conversation as they normally would. Chatwoot handles the WhatsApp identity in the background, so your team doesn’t need to copy or manage IDs.\u003C/p>\u003Cp>When WhatsApp provides a username, it can appear on the contact. Older conversations associated with a phone number may appear under Previous Conversations.\u003C/p>\u003Ch2 id=\"available-for-whatsapp-inboxes\">Available for WhatsApp inboxes\u003C/h2>\u003Cp>Meta Cloud WhatsApp inboxes support receiving and replying to contacts identified only by a BSUID. Twilio WhatsApp inboxes use the identity information Twilio provides, with availability depending on Twilio’s rollout.\u003C/p>\u003Cp>\u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/user-guide/articles/1788437540-bsuid?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">Learn more about WhatsApp usernames and BSUIDs in Chatwoot\u003C/a>.\u003C/p>","https://www-internal-blog.chatwoot.com/content/images/2026/09/Codex-Image-Sep-14--2026--04_45_18-PM.png",false,"public","2026-09-14T12:37:23.000+00:00","2026-09-14T13:08:17.000+00:00","2026-09-14T12:45:39.000+00:00",null,[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":22,"bio":23,"website":24,"location":25,"facebook":15,"twitter":26,"meta_title":15,"meta_description":15,"threads":15,"bluesky":15,"mastodon":15,"tiktok":15,"youtube":15,"instagram":15,"linkedin":15,"url":27},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",[29],{"id":30,"name":31,"slug":31,"description":32,"feature_image":15,"visibility":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":33,"url":34},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":22,"bio":23,"website":24,"location":25,"facebook":15,"twitter":26,"meta_title":15,"meta_description":15,"threads":15,"bluesky":15,"mastodon":15,"tiktok":15,"youtube":15,"instagram":15,"linkedin":15,"url":27},{"id":30,"name":31,"slug":31,"description":32,"feature_image":15,"visibility":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":33,"url":34},"https://www-internal-blog.chatwoot.com/support-for-whatsapp-usernames-and-bsuids/","Chatwoot now supports Business-Scoped User IDs (BSUIDs) for WhatsApp. Your team can receive and reply to messages even when WhatsApp doesn’t share the customer’s phone number.\n\nAs WhatsApp rolls out usernames, customers can message businesses while keeping their phone numbers private. BSUIDs give Chatwoot the identity it needs to keep those conversations going.\n\n\nReply as usual\n\nMessages arrive in your inbox, and agents reply from the conversation as they normally would. Chatwoot handles the Wha",1,true,"Chatwoot now supports WhatsApp BSUIDs, so your team can receive and reply to messages even when customers keep their phone numbers private.",[],1789391479627]