[{"data":1,"prerenderedAt":44},["Reactive",2],{"breadcrumb-schema":3,"explore-links:/blog/shopify-custom-app-connections":4,"featurePages":5,"blogPosts-shopify-custom-app-connections":6},null,[],[],{"slug":7,"id":8,"uuid":9,"title":10,"html":11,"comment_id":8,"feature_image":12,"featured":13,"visibility":14,"created_at":15,"updated_at":16,"published_at":17,"custom_excerpt":3,"codeinjection_head":3,"codeinjection_foot":3,"custom_template":3,"canonical_url":3,"tags":18,"authors":25,"primary_author":37,"primary_tag":38,"url":39,"excerpt":40,"reading_time":41,"access":42,"comments":13,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":10,"meta_description":43,"email_subject":3,"frontmatter":3,"feature_image_alt":3,"feature_image_caption":3},"shopify-custom-app-connections","6aeaf24283b46bd7346a9a0e","598c48b7-97d3-4cdc-ad11-54567e1f5d50","Connect Shopify using your own app","\u003Cp>You can now connect Shopify to Chatwoot using your own Shopify app. Your team can look up customer orders while replying to a conversation, with the store connected through an app you manage.\u003C/p>\u003Ch3 id=\"connect-your-store\">Connect your store\u003C/h3>\u003Cp>Once enabled for your workspace, go to \u003Cstrong>Settings → Integrations → Shopify\u003C/strong> and choose \u003Cstrong>Connect using your own Shopify app\u003C/strong>. The guided setup takes you through connecting your app and authorizing access to your store.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/order.png\" class=\"kg-image\" alt=\"upload in progress, 0\" loading=\"lazy\" width=\"1730\" height=\"1858\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/11/order.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/11/order.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/11/order.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/11/order.png 1730w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>The \u003Ca href=\"https://www.chatwoot.com/hc/user-guide/articles/1793013318-connect-your-shopify-store-using-your-own-app-b46e428e\">setup guide\u003C/a> walks you through creating your app in Shopify and connecting it to Chatwoot.\u003C/p>\u003Ch3 id=\"answer-order-questions-with-context\">Answer order questions with context\u003C/h3>\u003Cp>When a customer asks about a purchase, open \u003Cstrong>Shopify Orders\u003C/strong> in the conversation sidebar to see their orders, totals and payment status. You can open an order in Shopify when you need more detail.\u003C/p>\u003Cp>Orders are matched using the contact’s email address or phone number, so agents can check the purchase without asking the customer to repeat those details.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/ab1e391c316a27c4.png\" class=\"kg-image\" alt=\"Shopify Orders in the conversation sidebar, showing order totals and Paid and Pending payment statuses.\" loading=\"lazy\" width=\"714\" height=\"1100\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/11/ab1e391c316a27c4.png 600w, https://www-internal-blog.chatwoot.com/content/images/2026/11/ab1e391c316a27c4.png 714w\">\u003C/figure>\u003Ch3 id=\"availability\">Availability\u003C/h3>\u003Cp>This feature is disabled by default. Contact Chatwoot support to enable it for your workspace, then follow the setup guide to get connected. You can connect one Shopify store per workspace.\u003C/p>","https://www-internal-blog.chatwoot.com/content/images/2026/11/shopify-custom-app-connections.png",false,"public","2026-11-04T08:52:18.000+00:00","2026-11-04T09:32:38.000+00:00","2026-11-04T09:11:46.000+00:00",[19],{"id":20,"name":21,"slug":21,"description":22,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":23,"url":24},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[26],{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":31,"bio":32,"website":33,"location":34,"facebook":3,"twitter":35,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":36},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":31,"bio":32,"website":33,"location":34,"facebook":3,"twitter":35,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":36},{"id":20,"name":21,"slug":21,"description":22,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":23,"url":24},"https://www-internal-blog.chatwoot.com/shopify-custom-app-connections/","You can now connect Shopify to Chatwoot using your own Shopify app. Your team can look up customer orders while replying to a conversation, with the store connected through an app you manage.\n\n\nConnect your store\n\nOnce enabled for your workspace, go to Settings → Integrations → Shopify and choose Connect using your own Shopify app. The guided setup takes you through connecting your app and authorizing access to your store.\n\nThe setup guide walks you through creating your app in Shopify and conne",1,true,"Customer orders beside the conversations.",1793785254399]