[{"data":1,"prerenderedAt":40},["Reactive",2],{"breadcrumb-schema":3,"explore-links:/blog/retry-failed-messages-follow-conversations-mobile":4,"featurePages":5,"blogPosts-retry-failed-messages-follow-conversations-mobile":6},null,[],[],{"slug":7,"id":8,"uuid":9,"title":10,"html":11,"comment_id":8,"feature_image":12,"featured":13,"visibility":14,"created_at":15,"updated_at":16,"published_at":17,"custom_excerpt":3,"codeinjection_head":3,"codeinjection_foot":3,"custom_template":3,"canonical_url":3,"authors":18,"tags":25,"primary_author":32,"primary_tag":33,"url":34,"excerpt":35,"reading_time":36,"access":37,"comments":13,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":10,"meta_description":38,"email_subject":3,"frontmatter":3,"feature_image_alt":39,"feature_image_caption":3},"retry-failed-messages-follow-conversations-mobile","6af327ef83b46bd7346a9b20","9ac34b01-77c0-4171-b377-cb1f65ec0e7b","Retry failed messages and follow conversations more easily on mobile","\u003Cp>Over the last few releases, we’ve made conversations easier to follow and act on in the mobile app. You can now retry failed messages, see who sent each message, and reach the main conversation controls from a clearer header.\u003C/p>\n\u003Ch3 id=\"retry-failed-messages\">Retry failed messages\u003C/h3>\n\u003Cp>Failed outgoing messages now show \u003Cstrong>Failed to send\u003C/strong> beneath the bubble. Tap the retry icon beside the label to send the message again without retyping your reply.\u003C/p>\n\u003Cp>Retry is available for failed messages that contain text or an attachment and were sent within the last 24 hours. Replies to the customer can be retried only while the conversation still accepts replies; private notes don’t have this limit.\u003C/p>\n\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/retry-failed-message-highlight.png\" alt=\"Failed outgoing message with the Failed to send label and retry icon highlighted.\" width=\"460\" style=\"display:block;margin:0 auto;\">\n\u003Ch3 id=\"see-who-sent-each-message\">See who sent each message\u003C/h3>\n\u003Cp>Messages from customers and other teammates now show the sender’s first name beside the timestamp. When consecutive messages are grouped together, the name appears on the last bubble. Replies from Captain show the assistant’s name and avatar, so you can follow the conversation as it moves between AI and your team.\u003C/p>\n\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/sender-names-highlight.png\" alt=\"Customer, Captain and teammate names highlighted beside the message timestamps.\" width=\"420\" style=\"display:block;margin:0 auto;\">\n\u003Ch3 id=\"clearer-conversation-controls\">Clearer conversation controls\u003C/h3>\n\u003Cp>The conversation header now gives the inbox name, channel icon and conversation controls their own row. Labelled \u003Cstrong>Resolve\u003C/strong>, \u003Cstrong>Reopen\u003C/strong> and \u003Cstrong>Open\u003C/strong> buttons make the next action clear. For conversations with an SLA, its status sits alongside these controls; tap it to see more details.\u003C/p>\n\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/11/conversation-header-highlight.png\" alt=\"Conversation header with the inbox and channel, SLA status and Resolve button highlighted.\" width=\"460\" style=\"display:block;margin:0 auto;\">\n\u003Ch3 id=\"other-updates-and-fixes\">Other updates and fixes\u003C/h3>\n\u003Cul>\n\u003Cli>Remove a participant directly from the participant list in the conversation actions panel.\u003C/li>\n\u003Cli>Tapping a push notification from another account switches to that account and opens the conversation. On self-hosted installations, this requires Chatwoot server \u003Cstrong>4.17.0 or later\u003C/strong>.\u003C/li>\n\u003Cli>Email messages display their attachments.\u003C/li>\n\u003Cli>Fixes for notification sounds, audio playback, file downloads, message rendering, keyboard and layout issues on iOS and Android, and incorrect activity times in the conversation list.\u003C/li>\n\u003C/ul>\n\u003Cp>These updates are available in version \u003Cstrong>4.9.11 and later\u003C/strong> of the Chatwoot mobile app. Update from the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://apps.apple.com/us/app/chatwoot/id1495796682?ref=www-internal-blog.chatwoot.com\">App Store\u003C/a> or \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://play.google.com/store/apps/details?id=com.chatwoot.app&ref=www-internal-blog.chatwoot.com\">Google Play\u003C/a>.\u003C/p>\n","https://www-internal-blog.chatwoot.com/content/images/2026/11/retry-failed-messages-featured.png",false,"public","2026-11-10T14:19:27.000+00:00","2026-11-12T04:34:31.000+00:00","2026-11-11T13:37:10.000+00:00",[19],{"id":20,"name":21,"slug":22,"profile_image":23,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":24},"6af2f8b583b46bd7346a9b1c","Devi R","devi","https://www-internal-blog.chatwoot.com/content/images/2026/11/DSC_0113.JPG","https://www-internal-blog.chatwoot.com/author/devi/",[26],{"id":27,"name":28,"slug":28,"description":29,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":30,"url":31},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":20,"name":21,"slug":22,"profile_image":23,"cover_image":3,"bio":3,"website":3,"location":3,"facebook":3,"twitter":3,"meta_title":3,"meta_description":3,"threads":3,"bluesky":3,"mastodon":3,"tiktok":3,"youtube":3,"instagram":3,"linkedin":3,"url":24},{"id":27,"name":28,"slug":28,"description":29,"feature_image":3,"visibility":14,"og_image":3,"og_title":3,"og_description":3,"twitter_image":3,"twitter_title":3,"twitter_description":3,"meta_title":3,"meta_description":3,"codeinjection_head":3,"codeinjection_foot":3,"canonical_url":3,"accent_color":30,"url":31},"https://www-internal-blog.chatwoot.com/retry-failed-messages-follow-conversations-mobile/","Over the last few releases, we’ve made conversations easier to follow and act on in the mobile app. You can now retry failed messages, see who sent each message, and reach the main conversation controls from a clearer header.\n\n\n\nRetry failed messages\n\n\nFailed outgoing messages now show Failed to send beneath the bubble. Tap the retry icon beside the label to send the message again without retyping your reply.\n\n\nRetry is available for failed messages that contain text or an attachment and were se",2,true,"Retry failed messages, see who sent each message and act faster from a clearer conversation header in the Chatwoot mobile app.","Chatwoot changelog: Retry failed messages and follow conversations more easily on mobile",1794488046285]