[{"data":1,"prerenderedAt":42},["Reactive",2],{"blogPosts-keep-captain-documents-up-to-date":3,"featurePages":41},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"tags":16,"authors":23,"primary_author":35,"primary_tag":36,"url":37,"excerpt":15,"reading_time":38,"access":39,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":15,"meta_description":40,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"keep-captain-documents-up-to-date","6a1e94899cc390fbfd82ab61","af079e9e-e24c-4b94-bcaf-0fd60a62e8a3","Captain Documents Now Stay Up to Date","\u003Cp>This release is focused on a small but important part of Captain: keeping its knowledge base current.\u003C/p>\u003Cp>Until now, adding and maintaining documents took more manual work than it should. You had to add pages one by one, and remember to re-import them when something changed. With this update, Captain does more of that upkeep in the background.\u003C/p>\u003Cp>Nothing here changes how Captain answers. It just helps make sure Captain is working from current material.\u003C/p>\u003Ch3 id=\"refresh-a-document-when-you-need-to\">Refresh a document when you need to\u003C/h3>\u003Cp>Each document now has a \u003Cstrong>Refresh now\u003C/strong> action in its menu. When you use it, Captain re-fetches the source page and checks whether the content has changed.\u003C/p>\u003Cp>If nothing has changed, Captain leaves the document as it is. If the page has changed, Captain updates the document and regenerates the related answers.\u003C/p>\u003Cfigure class=\"kg-card kg-video-card kg-width-regular\" data-kg-thumbnail=\"https://www-internal-blog.chatwoot.com/content/media/2026/06/Screen-Recording-2026-06-02-at-12.34.17---PM_thumb.jpg\" data-kg-custom-thumbnail=\"\">\n            \u003Cdiv class=\"kg-video-container\">\n                \u003Cvideo src=\"https://www-internal-blog.chatwoot.com/content/media/2026/06/Screen-Recording-2026-06-02-at-12.34.17---PM.mp4\" poster=\"https://img.spacergif.org/v1/2122x1710/0a/spacer.png\" width=\"2122\" height=\"1710\" loop=\"\" autoplay=\"\" muted=\"\" playsinline=\"\" preload=\"metadata\" style=\"background: transparent url('https://www-internal-blog.chatwoot.com/content/media/2026/06/Screen-Recording-2026-06-02-at-12.34.17---PM_thumb.jpg') 50% 50% / cover no-repeat;\">\u003C/video>\n                \u003Cdiv class=\"kg-video-overlay\">\n                    \u003Cbutton class=\"kg-video-large-play-icon\" aria-label=\"Play video\">\n                        \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                            \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\">\u003C/path>\n                        \u003C/svg>\n                    \u003C/button>\n                \u003C/div>\n                \u003Cdiv class=\"kg-video-player-container kg-video-hide\">\n                    \u003Cdiv class=\"kg-video-player\">\n                        \u003Cbutton class=\"kg-video-play-icon\" aria-label=\"Play video\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\">\u003C/path>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cbutton class=\"kg-video-pause-icon kg-video-hide\" aria-label=\"Pause video\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Crect x=\"3\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\">\u003C/rect>\n                                \u003Crect x=\"14\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\">\u003C/rect>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cspan class=\"kg-video-current-time\">0:00\u003C/span>\n                        \u003Cdiv class=\"kg-video-time\">\n                            /\u003Cspan class=\"kg-video-duration\">0:11\u003C/span>\n                        \u003C/div>\n                        \u003Cinput type=\"range\" class=\"kg-video-seek-slider\" max=\"100\" value=\"0\">\n                        \u003Cbutton class=\"kg-video-playback-rate\" aria-label=\"Adjust playback speed\">1×\u003C/button>\n                        \u003Cbutton class=\"kg-video-unmute-icon\" aria-label=\"Unmute\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Cpath d=\"M15.189 2.021a9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h1.794a.249.249 0 0 1 .221.133 9.73 9.73 0 0 0 7.924 4.85h.06a1 1 0 0 0 1-1V3.02a1 1 0 0 0-1.06-.998Z\">\u003C/path>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cbutton class=\"kg-video-mute-icon kg-video-hide\" aria-label=\"Mute\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Cpath d=\"M16.177 4.3a.248.248 0 0 0 .073-.176v-1.1a1 1 0 0 0-1.061-1 9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h.114a.251.251 0 0 0 .177-.073ZM23.707 1.706A1 1 0 0 0 22.293.292l-22 22a1 1 0 0 0 0 1.414l.009.009a1 1 0 0 0 1.405-.009l6.63-6.631A.251.251 0 0 1 8.515 17a.245.245 0 0 1 .177.075 10.081 10.081 0 0 0 6.5 2.92 1 1 0 0 0 1.061-1V9.266a.247.247 0 0 1 .073-.176Z\">\u003C/path>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cinput type=\"range\" class=\"kg-video-volume-slider\" max=\"100\" value=\"100\">\n                    \u003C/div>\n                \u003C/div>\n            \u003C/div>\n            \n        \u003C/figure>\u003Cp>This is useful when you have just updated a page and want Captain to use it right away. For example, if you publish a new pricing page, you can refresh that document immediately instead of waiting for the next sync.\u003C/p>\u003Ch3 id=\"documents-refresh-on-a-schedule\">Documents refresh on a schedule\u003C/h3>\u003Cp>Documents added by URL now refresh automatically. On a regular schedule, Captain checks the source page against the version it already has. If the page has not changed, no extra work is done. If it has changed, Captain updates the document and refreshes the related answers.\u003C/p>\u003Cp>Refresh frequency depends on your plan:\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Enterprise:\u003C/strong> daily\u003C/li>\u003Cli>\u003Cstrong>Business:\u003C/strong> weekly\u003C/li>\u003Cli>\u003Cstrong>Startups:\u003C/strong> monthly\u003C/li>\u003C/ul>\u003Cp>For most teams, this means documentation can change without someone having to remember to re-import it into Captain.\u003C/p>\u003Ch3 id=\"clearer-sync-status-for-documents\">Clearer sync status for documents\u003C/h3>\u003Cp>The document list now shows each document’s sync status, when it was last updated, and the reason if a refresh failed.\u003C/p>\u003Cp>You can also filter documents by status: \u003Cstrong>Updated\u003C/strong>, \u003Cstrong>Needs update\u003C/strong>, \u003Cstrong>Updating\u003C/strong>, or \u003Cstrong>Failed\u003C/strong>.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/06/CleanShot-2026-06-02-at-12.39.04@2x.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"1357\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/06/CleanShot-2026-06-02-at-12.39.04@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/06/CleanShot-2026-06-02-at-12.39.04@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/06/CleanShot-2026-06-02-at-12.39.04@2x.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/06/CleanShot-2026-06-02-at-12.39.04@2x.png 2146w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>This makes it easier to understand what Captain is using. If an answer looks stale, the document list is now a good first place to check. You can see whether the source was updated recently, whether a sync is still running, or whether a page became unreachable.\u003C/p>\u003Cp>This release is about reducing the quiet maintenance work around Captain. Knowledge bases only help when they stay close to the source material, and this update should make that easier for teams with changing help docs, pricing pages, policies, or setup guides.\u003C/p>\u003Cp>Give it a try and let us know what feels unclear or missing. That feedback will help us improve the sync experience further.\u003C/p>",null,false,"public","2026-06-02T08:30:01.000+00:00","2026-06-04T08:53:38.000+00:00","2026-06-01T08:36:00.000+00:00","Document Sync",[17],{"id":18,"name":19,"slug":19,"description":20,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":21,"url":22},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[24],{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":29,"bio":30,"website":31,"location":32,"facebook":9,"twitter":33,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":34},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":29,"bio":30,"website":31,"location":32,"facebook":9,"twitter":33,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":34},{"id":18,"name":19,"slug":19,"description":20,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":21,"url":22},"https://www-internal-blog.chatwoot.com/keep-captain-documents-up-to-date/",2,true,"Keep Captain knowledge always up to date",[],1780563299949]