[{"data":1,"prerenderedAt":41},["Reactive",2],{"blogPosts-introducing-voice-calls-in-chatwoot":3,"featurePages":40},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":15,"codeinjection_foot":15,"custom_template":15,"canonical_url":15,"authors":16,"tags":23,"primary_author":34,"primary_tag":35,"url":36,"excerpt":37,"reading_time":38,"access":39,"comments":10,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"email_subject":15,"frontmatter":15,"feature_image_alt":15,"feature_image_caption":15},"introducing-voice-calls-in-chatwoot","6a30b7889cc390fbfd82ae91","c3723ec4-233c-4f37-9a4b-05695b15ab1e","Introducing voice calls in Chatwoot","\n\u003C!--kg-card-begin: html-->\n\u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.producthunt.com/products/chatwoot?embed=true&utm_source=badge-featured&utm_medium=badge&utm_campaign=badge-voice-calls-in-chatwoot\" target=\"_blank\" rel=\"noopener noreferrer\">\u003Cimg alt=\"Voice Calls in Chatwoot - Calls, chats, and emails all in one support inbox | Product Hunt\" width=\"250\" height=\"54\" src=\"https://api.producthunt.com/widgets/embed-image/v1/featured.svg?post_id=1172904&theme=light&t=1781592409905\">\u003C/a>\n\u003C!--kg-card-end: html-->\n\u003Cp>Voice has been one of the most requested features in Chatwoot from the early days.\u003C/p>\u003Cp>We always knew that voice had a place in Chatwoot. Support does not happen in one channel anymore. A customer might start on live chat, follow up on WhatsApp, reply over email, and in some cases, a quick call is still the fastest way to solve the problem.\u003C/p>\u003Cp>But we wanted to get the foundation right first.\u003C/p>\u003Cp>Over the last few years, we have focused on making Chatwoot a solid product for text-based customer conversations across live chat, email, WhatsApp, social channels, help center, automation, and AI. Once those workflows became mature, it made sense to bring voice into the same experience.\u003C/p>\u003Cp>Today, we are introducing voice calls in Chatwoot.\u003C/p>\u003Cfigure class=\"kg-card kg-embed-card\">\u003Ciframe width=\"200\" height=\"113\" src=\"https://www.youtube.com/embed/h_ei5H44BL8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Introducing Voice Calls in Chatwoot\">\u003C/iframe>\u003C/figure>\u003Ch3 id=\"what-you-can-do-with-voice-calls\">\u003Cstrong>What you can do with voice calls\u003C/strong>\u003C/h3>\u003Cp>Voice calls are now available in beta, with support for regular phone calls through Twilio and WhatsApp calls through WhatsApp Calling.\u003C/p>\u003Cp>When a customer calls, available agents get notified in the browser. An agent can answer the call from Chatwoot and see the customer’s previous conversations, notes, and context while speaking to them.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/06/place-receive-calls.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"1197\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/06/place-receive-calls.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/06/place-receive-calls.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/06/place-receive-calls.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2026/06/place-receive-calls.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>After the call ends, Chatwoot logs it in the conversation timeline with the call details, recording, and transcript. You can also make outbound calls from a contact or conversation. Open the customer, click the phone icon, and start the call. Once the call ends, it is added back to the same conversation.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/06/transcript.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"1197\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/06/transcript.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/06/transcript.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/06/transcript.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2026/06/transcript.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>The rest of the workflow stays the same. Your team can assign the conversation, add labels, leave private notes, and follow up like they already do in Chatwoot.\u003C/p>\u003Ch2 id=\"who-can-use-it\">Who can use it?\u003C/h2>\u003Cp>Voice calls are currently available in beta on paid plans on Chatwoot Cloud. You can enable it on your eligible inboxes directly or bring a new number to Chatwoot.\u003C/p>\u003Cp>For self-hosted users, it will be available from v4.15.0 in all paid plans.\u003C/p>\u003Ch2 id=\"what-is-next\">What is next?\u003C/h2>\u003Cp>This is the first release of voice calls in Chatwoot.\u003C/p>\u003Cp>We are going to keep improving the experience based on how teams use it in real support workflows. Some of the areas we are looking at include better call routing, deeper reporting, more controls for teams, and tighter integration with the rest of the conversation workflow.\u003C/p>\u003Cp>Tell us what worked well, what was confusing, and what your team needs next. This will help us improve the next version of voice in Chatwoot.\u003C/p>\u003Cp>View more at \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://chwt.app/voice-calls?ref=www-internal-blog.chatwoot.com\">https://chwt.app/voice-calls\u003C/a>\u003C/p>\u003Cp>Chatwoot Voice Calls is live on Product Hunt - come support the launch!\u003C/p>\n\u003C!--kg-card-begin: html-->\n\u003Cdiv style=\"font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; border: 1px solid rgb(224, 224, 224); border-radius: 12px; padding: 20px; max-width: 500px; background: rgb(255, 255, 255); box-shadow: rgba(0, 0, 0, 0.05) 0px 2px 8px;\">\u003Cdiv style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 12px;\">\u003Cimg alt=\"Voice Calls in Chatwoot\" src=\"https://ph-files.imgix.net/c4774810-e5d1-45ac-951e-e77488110d7d.png?auto=compress,format&codec=mozjpeg&cs=strip&fit=crop&h=80&w=80\" style=\"width: 64px; height: 64px; border-radius: 8px; object-fit: cover; flex-shrink: 0;\">\u003Cdiv style=\"flex: 1 1 0%; min-width: 0px;\">\u003Ch3 style=\"margin: 0px; font-size: 18px; font-weight: 600; color: rgb(26, 26, 26); line-height: 1.3; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;\">Voice Calls in Chatwoot\u003C/h3>\u003Cp style=\"margin: 4px 0px 0px; font-size: 14px; color: rgb(102, 102, 102); line-height: 1.4; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical;\">Calls, chats, and emails all in one support inbox\u003C/p>\u003C/div>\u003C/div>\u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.producthunt.com/products/chatwoot?embed=true&utm_source=embed&utm_medium=post_embed\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-flex; align-items: center; gap: 4px; margin-top: 12px; padding: 8px 16px; background: rgb(255, 97, 84); color: rgb(255, 255, 255); text-decoration: none; border-radius: 8px; font-size: 14px; font-weight: 600;\">Check it out on Product Hunt →\u003C/a>\u003C/div>\n\u003C!--kg-card-end: html-->\n","https://www-internal-blog.chatwoot.com/content/images/2026/06/yt-poster--1-.png",false,"public","2026-06-16T02:40:08.000+00:00","2026-06-16T06:52:13.000+00:00","2026-06-16T02:41:58.000+00:00",null,[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":15,"bio":15,"website":15,"location":15,"facebook":15,"twitter":15,"meta_title":15,"meta_description":15,"threads":15,"bluesky":15,"mastodon":15,"tiktok":15,"youtube":15,"instagram":15,"linkedin":15,"url":22},"69f9f0829254f3684b76f52a","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",[24,30],{"id":25,"name":26,"slug":26,"description":27,"feature_image":15,"visibility":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":28,"url":29},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":31,"name":32,"slug":32,"description":15,"feature_image":15,"visibility":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":15,"url":33},"6118da864b8f26503f72d530","blog","https://www-internal-blog.chatwoot.com/tag/blog/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":15,"bio":15,"website":15,"location":15,"facebook":15,"twitter":15,"meta_title":15,"meta_description":15,"threads":15,"bluesky":15,"mastodon":15,"tiktok":15,"youtube":15,"instagram":15,"linkedin":15,"url":22},{"id":25,"name":26,"slug":26,"description":27,"feature_image":15,"visibility":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":28,"url":29},"https://www-internal-blog.chatwoot.com/introducing-voice-calls-in-chatwoot/","\n\n\n\n\n\nVoice has been one of the most requested features in Chatwoot from the early days.\n\nWe always knew that voice had a place in Chatwoot. Support does not happen in one channel anymore. A customer might start on live chat, follow up on WhatsApp, reply over email, and in some cases, a quick call is still the fastest way to solve the problem.\n\nBut we wanted to get the foundation right first.\n\nOver the last few years, we have focused on making Chatwoot a solid product for text-based customer con",2,true,[],1781592802900]