[{"data":1,"prerenderedAt":38},["Reactive",2],{"featurePages":3,"blogPosts-choose-who-captain-responds-to-and-when":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":16,"codeinjection_foot":16,"custom_template":16,"canonical_url":16,"tags":17,"authors":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":34,"reading_time":35,"access":36,"comments":11,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":8,"meta_description":37,"email_subject":16,"frontmatter":16,"feature_image_alt":16,"feature_image_caption":16},"choose-who-captain-responds-to-and-when","6a8425ea9cc390fbfd82b575","296253d6-752e-434d-8ae6-9493c85b42ee","Choose who Captain responds to and when","\u003Cp>Captain now has Audience and Schedule settings for each assistant. You can choose which customers Captain responds to and when it is available.\u003C/p>\u003Cp>The default stays the same. Captain responds to everyone in its connected inboxes at any time unless you change these settings.\u003C/p>\u003Ch2 id=\"set-the-audience-for-each-assistant\">Set the audience for each assistant\u003C/h2>\u003Cp>Audience lets you keep an assistant available to everyone or limit it to customers who match your conditions.\u003C/p>\u003Cp>You can use contact details, conversation information, and custom attributes to define an audience. You can also combine conditions with all or any rules. For example, a team can make Captain available only to logged in customers on a specific plan.\u003C/p>\u003Cp>When a new conversation does not match the audience, Chatwoot sends it to the Open queue for your team instead of leaving it with Captain.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/08/captain-audience-settings-1.png\" class=\"kg-image\" alt=\"Captain Audience settings with a specific email condition\" loading=\"lazy\" width=\"2000\" height=\"1027\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/08/captain-audience-settings-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/08/captain-audience-settings-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/08/captain-audience-settings-1.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/08/captain-audience-settings-1.png 2048w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"choose-when-captain-replies\">Choose when Captain replies\u003C/h2>\u003Cp>Schedule lets you choose when an assistant is available:\u003C/p>\u003Cul>\u003Cli>Anytime\u003C/li>\u003Cli>During business hours\u003C/li>\u003Cli>Outside business hours\u003C/li>\u003C/ul>\u003Cp>The schedule follows the business hours set for each connected inbox. Inboxes without business hours remain available to Captain at all times.\u003C/p>\u003Cp>For example, your team can answer during business hours and let Captain cover new conversations while the inbox is closed. You can also use the opposite setup if Captain should handle conversations while your team is online.\u003C/p>\u003Cp>When a new conversation starts outside the selected schedule, Chatwoot sends it to the Open queue for your team.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/08/captain-schedule-settings-1.png\" class=\"kg-image\" alt=\"Captain Schedule settings with Outside business hours selected\" loading=\"lazy\" width=\"2000\" height=\"934\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/08/captain-schedule-settings-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/08/captain-schedule-settings-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/08/captain-schedule-settings-1.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/08/captain-schedule-settings-1.png 2048w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"existing-conversations-keep-their-current-path\">Existing conversations keep their current path\u003C/h2>\u003Cp>Audience and Schedule are checked when a new conversation starts and when a resolved conversation opens again. Changing these settings does not remove Captain from a conversation it is already handling in Pending status.\u003C/p>\u003Cp>If your team needs to take over one of those conversations, move it to Open. New conversations will follow the updated Audience and Schedule settings.\u003C/p>\u003Cp>You can find both controls under \u003Cstrong>Captain > Settings\u003C/strong>. Try them with one of your assistants and let us know what would make the setup clearer.\u003C/p>","https://www-internal-blog.chatwoot.com/content/images/2026/08/captain-audience-and-schedule-controls-2.png",false,"public","2026-08-18T09:29:14.000+00:00","2026-08-19T07:56:10.000+00:00","2026-08-18T07:55:00.000+00:00",null,[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":16,"bio":16,"website":16,"location":16,"facebook":16,"twitter":16,"meta_title":16,"meta_description":16,"threads":16,"bluesky":16,"mastodon":16,"tiktok":16,"youtube":16,"instagram":16,"linkedin":16,"url":30},"6a6b5d1c9cc390fbfd82b47d","Aakash Bakhle","aakash","https://www-internal-blog.chatwoot.com/content/images/2026/07/AakashBakhle_photo.jpeg","https://www-internal-blog.chatwoot.com/author/aakash/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":16,"bio":16,"website":16,"location":16,"facebook":16,"twitter":16,"meta_title":16,"meta_description":16,"threads":16,"bluesky":16,"mastodon":16,"tiktok":16,"youtube":16,"instagram":16,"linkedin":16,"url":30},{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/choose-who-captain-responds-to-and-when/","Captain now has Audience and Schedule settings for each assistant. You can choose which customers Captain responds to and when it is available.\n\nThe default stays the same. Captain responds to everyone in its connected inboxes at any time unless you change these settings.\n\n\nSet the audience for each assistant\n\nAudience lets you keep an assistant available to everyone or limit it to customers who match your conditions.\n\nYou can use contact details, conversation information, and custom attributes ",2,true,"Set the audience and schedule for each assistant",1787126414855]