[{"data":1,"prerenderedAt":36},["Reactive",2],{"featurePages":3,"blogPosts-captain-gets-sharper-faq-suggestions-assistant-overview":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"authors":16,"tags":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"captain-gets-sharper-faq-suggestions-assistant-overview","6a6b5f419cc390fbfd82b486","ac7da584-baf0-418c-8fdb-71863ccb8223","Meet the Improved Captain: Smarter Suggestions and a Better Assistant Overview","\u003Cp>Your AI agent, Captain, got a lot more capable this release. Most of it comes down to three things: doing more of the repetitive work for you, learning from the conversations your team already handles, and finally showing you the payoff.\u003C/p>\u003Ch2 id=\"turn-your-resolved-conversations-into-ready-made-faqs\">Turn your resolved conversations into ready-made FAQs\u003C/h2>\u003Cp>You no longer have to guess what belongs in your knowledge base. Captain looks at the conversations your team has already resolved, notices the questions customers ask again and again, and hands you a ready-to-review list of suggested FAQs — the most common questions first. Your team can open the real conversations behind any suggestion, and can tweak, approve, or skip it in a click.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/07/image.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1480\" height=\"1032\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/07/image.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/07/image.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/07/image.png 1480w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>The result: your self-service content grows straight out of what customers actually ask, and it keeps getting better the more you resolve — without anyone combing through transcripts.\u003C/p>\u003Ch2 id=\"see-how-captain-is-doing-at-a-glance\">See how Captain is doing at a glance\u003C/h2>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/07/image-1.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1480\" height=\"1032\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/07/image-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/07/image-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/07/image-1.png 1480w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>Every assistant now has an Overview that answers the question every support lead asks: is this actually helping? You'll see how many conversations Captain handled, how many it resolved on its own, how often it handed off to a human, and how much agent time it saved — each compared against the previous period, so you can tell whether things are trending the right way. Helpful prompts flag when something needs your attention, like connecting an inbox or closing a gap in your FAQs, and you can click any number to see the conversations behind it.\u003C/p>\u003Ch2 id=\"the-latest-captain-ready-out-of-the-box\">The latest Captain, ready out of the box\u003C/h2>\u003Cp>New accounts now start on the newest, more capable version of Captain automatically — nothing to set up.\u003C/p>\u003Cp>You have more room to describe how each assistant should behave, so Captain sounds and acts the way your brand does.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/07/image-2.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1800\" height=\"1096\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/07/image-2.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/07/image-2.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/07/image-2.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/07/image-2.png 1800w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>When Captain sends a reply, you can open it to see how it reached its answer, which makes it easier to trust and to coach over time.\u003C/p>\u003Cp>It's clear exactly which help articles and pages Captain has learned from, so you always know what it's drawing on.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/07/image-3.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1480\" height=\"1032\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/07/image-3.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/07/image-3.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/07/image-3.png 1480w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>If Captain ever gets something wrong, your support agents can flag that reply on the spot.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/07/image-4.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1480\" height=\"1032\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/07/image-4.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/07/image-4.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/07/image-4.png 1480w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>",null,false,"public","2026-07-30T14:27:13.000+00:00","2026-07-30T14:59:19.000+00:00","2026-07-30T14:51:04.000+00:00",[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"threads":10,"bluesky":10,"mastodon":10,"tiktok":10,"youtube":10,"instagram":10,"linkedin":10,"url":22},"6a6b5d1c9cc390fbfd82b47d","Aakash Bakhle","aakash","https://www-internal-blog.chatwoot.com/content/images/2026/07/AakashBakhle_photo.jpeg","https://www-internal-blog.chatwoot.com/author/aakash/",[24],{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"threads":10,"bluesky":10,"mastodon":10,"tiktok":10,"youtube":10,"instagram":10,"linkedin":10,"url":22},{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"https://www-internal-blog.chatwoot.com/captain-gets-sharper-faq-suggestions-assistant-overview/","Your AI agent, Captain, got a lot more capable this release. Most of it comes down to three things: doing more of the repetitive work for you, learning from the conversations your team already handles, and finally showing you the payoff.\n\n\nTurn your resolved conversations into ready-made FAQs\n\nYou no longer have to guess what belongs in your knowledge base. Captain looks at the conversations your team has already resolved, notices the questions customers ask again and again, and hands you a read",2,true,1785423737521]