[{"data":1,"prerenderedAt":42},["Reactive",2],{"featurePages":3,"blogPosts-ai-assist-on-mobile":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":8,"codeinjection_head":16,"codeinjection_foot":16,"custom_template":16,"canonical_url":16,"authors":17,"tags":29,"primary_author":36,"primary_tag":37,"url":38,"excerpt":8,"reading_time":39,"access":40,"comments":11,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":41,"meta_description":8,"email_subject":16,"frontmatter":16,"feature_image_alt":16,"feature_image_caption":16},"ai-assist-on-mobile","69fdcabb9254f3684b76f57b","d78e3438-c586-4cee-9daf-926f122c5ce7","AI Assist on mobile","\u003Cp>This release is a small one: two additions to the mobile app that bring it closer to what agents already have on web dashboard, plus a number of fixes and refinements across he help center editor, contacts, and captain. Nothing here is sweeping, mostly the kind of work that makes the day a little smoother.\u003C/p>\u003Ch3 id=\"ai-assist\">AI Assist \u003C/h3>\u003Cp>Captain is now available inside the mobile chat interface. The same suggestions, tone adjustments, and grammar fixes that exist on the web are reachable from the reply field on your phone without switching tabs or apps.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/05/Frame-3388.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"1622\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/05/Frame-3388.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/05/Frame-3388.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/05/Frame-3388.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2026/05/Frame-3388.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>A typical use: an agent on the road opens a long ticket, taps Assist, and gets a reply in the right tone before sending. It's the same pattern you already know from the web app, just where the work actually happens.\u003C/p>\u003Ch3 id=\"message-translation\">Message translation\u003C/h3>\u003Cp>Long-pressing a message now offers a Translate option. It's useful when a message arrives in a language the agent doesn't read fluently — pick the message, translate it in place, and reply without copy-pasting into another tool.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/05/Frame-3389.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"1622\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/05/Frame-3389.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/05/Frame-3389.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/05/Frame-3389.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2026/05/Frame-3389.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch2 id=\"other-updates\">Other updates\u003C/h2>\u003Ch3 id=\"conversations-and-inbox\">Conversations and inbox\u003C/h3>\u003Cul>\u003Cli>New attachments section in the conversation sidebar, so files shared across a long thread are easy to find.\u003C/li>\u003Cli>The conversation ID is now visible in the conversation view, which helps when referring to a ticket in Slack or another tracker.\u003C/li>\u003Cli>The bulk-action UI for conversations got a quieter, less crowded layout.\u003C/li>\u003Cli>Fixed a long-standing issue where the signature delimiter rendered as a stray backslash in the bubble.\u003C/li>\u003C/ul>\u003Ch3 id=\"help-center\">Help center\u003C/h3>\u003Cul>\u003Cli>The article editor now supports inline URL embeds paste a link and it renders as a card in the article, which is handy for walkthroughs that reference a video or an external doc.\u003C/li>\u003C/ul>\u003Ch3 id=\"captain\">Captain\u003C/h3>\u003Cul>\u003Cli>Captain's auto-sync scheduler is more reliable.\u003C/li>\u003Cli>A v1 handoff classifier improves how conversations get passed to a human.\u003C/li>\u003Cli>Audio transcriptions are more reliable with the latest model and tuning changes\u003C/li>\u003Cli>Captain credits now settle correctly when a subscription is cancelled.\u003C/li>\u003C/ul>\u003Ch3 id=\"email\">Email\u003C/h3>\u003Cul>\u003Cli>Email fetching is now bounded, so a busy mailbox can't pull an oversized batch in a single sync.\u003C/li>\u003Cli>Inline images that arrive without a Content-Disposition header render correctly again.\u003C/li>\u003Cli>IMAP setup lets you pick the authentication type, which matters for self-hosted users on locked-down mail servers.\u003C/li>\u003C/ul>\u003Ch3 id=\"tiktok\">\u003Cstrong>TikTok\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>Resolved media upload failures on TikTok.\u003C/li>\u003Cli>Attachments now respect what the channel actually supports for the conversation, so agents aren't offered options that would fail at send time.\u003C/li>\u003C/ul>\u003Ch3 id=\"automations-and-macros\">Automations and macros\u003C/h3>\u003Cul>\u003Cli>Agent variables now render correctly in messages sent from automations.\u003C/li>\u003Cli>Macros are no longer publicly visible to agents, matching their intended scope.\u003C/li>\u003Cli>Regex validation on custom text attributes is enforced in the UI.\u003C/li>\u003Cli>Label deletion removes its associations in the background, which keeps a delete on a heavily used label from blocking the request.\u003C/li>\u003C/ul>\u003Ch3 id=\"security-and-auth\">Security and auth\u003C/h3>\u003Cul>\u003Cli>Added HMAC validation for WhatsApp and Instagram webhooks.\u003C/li>\u003Cli>Enforced admin authorization on the custom attribute definitions API.\u003C/li>\u003Cli>HTML-escaped captured values in help center markdown embeds.\u003C/li>\u003C/ul>\u003Ch3 id=\"mobile\">Mobile\u003C/h3>\u003Cul>\u003Cli>Reply and quote navigation: You can now reply to a specific message, and tapping a quoted message scrolls to and highlights the original — useful for keeping context in long threads.\u003C/li>\u003Cli>Hebrew language support: The mobile app is now available in Hebrew.\u003C/li>\u003Cli>Smaller bug fixes and UI consistency improvements across the app.\u003C/li>\u003C/ul>","https://www-internal-blog.chatwoot.com/content/images/2026/05/ai-assist.png",false,"public","2026-05-08T11:36:27.000+00:00","2026-05-08T18:53:32.000+00:00","2026-05-08T11:39:49.000+00:00",null,[18],{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":23,"bio":24,"website":25,"location":26,"facebook":16,"twitter":27,"meta_title":16,"meta_description":16,"threads":16,"bluesky":16,"mastodon":16,"tiktok":16,"youtube":16,"instagram":16,"linkedin":16,"url":28},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",[30],{"id":31,"name":32,"slug":32,"description":33,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":34,"url":35},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":23,"bio":24,"website":25,"location":26,"facebook":16,"twitter":27,"meta_title":16,"meta_description":16,"threads":16,"bluesky":16,"mastodon":16,"tiktok":16,"youtube":16,"instagram":16,"linkedin":16,"url":28},{"id":31,"name":32,"slug":32,"description":33,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":34,"url":35},"https://www-internal-blog.chatwoot.com/ai-assist-on-mobile/",3,true,"AI Assist",1778280944723]