Chatwoot Blog
Read through our journey of building an open-source customer engagement software. Experiences, Mistakes, and Learnings straight from the team behind Chatwoot.
The complete guide to building your customer experience strategy in 2022
Customer experience is what shall differentiate your brand from others. It's here to stay and is going to become an important factor in determining key business performance indicators like retention and sales. Here are all of the actions you should take to create an effective CX strategy in 2022.
Hricha Shandily
Building a community around a product
Building a community around a product is hard. It takes a good amount of effort to create an active group of enthusiastic people about what you are building. Being open source simplifies the process. However, continuing the progress without burnout is a balance.
Pranav Raj S
2.0 release, EE Edition, et al.
Hello everyone, Today we are announcing 2.0 - a new major version of Chatwoot that improves the product stability, adds new features and productivity enhancements, and a complete design overhaul. This release also marks our first Enterprise edition offering. 2.0 release 2.0 version ships with an updated dashboard that is completely redesigned for a better user experience. This update ships with many new features, including more communication channels, productivity enhancements, better convers
Pranav Raj S
External service callbacks made easy with LocalTunnel
Improve development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel. Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with…
Sony Mathew
Red pill or Blue pill? Answering an acquisition offer
Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS. For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…
