Chatwoot Blog

Read through our journey of building an open-source customer engagement software. Experiences, Mistakes, and Learnings straight from the team behind Chatwoot.

Chatwoot - September Update

I'm excited to share the updates for the last month. We were trending on the Github trending list in September. 🔥 New Channels - Line & Telegram Now you can communicate with your customers from Line & Telegram on Chatwoot.

Pranav Raj S
Pranav Raj S

Hacktoberfest 2021 at Chatwoot

We are happy to announce that we are participating in Hacktoberfest 2021. For those who don't know about Hacktoberfest, it is an annual event conducted by DigitalOcean to promote open-source contributions and build awareness about open-source communities.

Pranav Raj S
Pranav Raj S

Chatwoot - August Update

We are starting a new series from this month, where we would share exciting things happening around Chatwoot. We will share the product updates, progress, community events, etc., through these...

Pranav Raj S
Pranav Raj S

Implementing Deep linking in React native mobile apps

Learnings from implementing Deep linking in Chatwoot mobile apps We live in a world where things are interlinked. We share links more frequently than ever before and want our customers to reach their desired pages...

Muhsin K
Muhsin K

External service callbacks made easy with LocalTunnel

Improve development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel. Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with…

Sony Mathew
Sony Mathew

Woot Journals: 2020 - The year in review

A blog about the progress we made in 2020. 2020 was an overwhelming year for everyone globally due to a global pandemic, concerns over political unrest and racial injustice, climate change etc…

Pranav Raj S
Pranav Raj S

Woot Journals: How to decide pricing plans for an open-source product?

A blog about how Chatwoot pricing has evolved over time TLDR: Start selling services, identify the value you provide and decide pricing plans based on it. In this blog post, let me describe how we make our pricing...

Pranav Raj S
Pranav Raj S

Woot Journals: One year since open-sourcing Chatwoot

Looking into the one year of open-sourcing Chatwoot. Chatwoot is now one of the most popular open-source live chat software on Github. If you haven’t been following the story so far, here is the story…

Sojan V Jose
Sojan V Jose

It's a bot story

Building conversational bots into Chatwoot. It’s a bot story Since the initial development days of Chatwoot, we have constantly asked ourselves how the platform should handle chatbots. Right…

Sojan V Jose
Sojan V Jose

A new decade and the road ahead

Welcoming a new decade with some exciting news from Chatwoot. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that…

Sojan V Jose
Sojan V Jose

Red pill or Blue pill? Answering an acquisition offer

Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS. For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…

Sojan V Jose
Sojan V Jose

Building in the open

The story of a failed startup that turned into a trending open-source project. We released Chatwoot on Hackernews and remained in the top 15 for over a day. A dream start for our small team right? But what happened over the last…

Sojan V Jose
Sojan V Jose