Chatwoot Blog

Read through our the journey of building an opensource alternative to bloated live chat softwares. Experiences, Mistakes and Learnings straight from the team behind Chatwoot.

It's a bot story

Building conversational bots into Chatwoot.It’s a bot story Since the initial development days of Chatwoot, we have constantly asked ourselves how the platform should handle chatbots. Right…

A new decade and the road ahead

Welcoming a new decade with some exciting news from Chatwoot. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that…

Sojan Jose

Feb 19, 2020

Red pill or Blue pill? Answering an acquisition offer

Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS.For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…

Sojan Jose

Dec 15, 2019

Building in the open

The story of a failed startup that turned into a trending open-source project. We released chatwoot on Hackernews and remained in the top 15 for over a day. A dream start for our small team right? But what happened over the last…

Sojan Jose

Nov 28, 2019