Chatwoot Blog

Read through our the journey of building an opensource alternative to bloated live chat softwares. Experiences, Mistakes and Learnings straight from the team behind Chatwoot.

Woot Journals: 2020 - The year in review

A blog about the progress we made in 2020. 2020 was an overwhelming year for everyone globally due to a global pandemic, concerns over political unrest and racial injustice, climate change etc…

Pranav Raj S
Pranav Raj S

Woot Journals: How to decide pricing plans for an open-source product?

A blog about how Chatwoot pricing has evolved over time TLDR: Start selling services, identify the value you provide and decide pricing plans based on it. In this blog post, let me describe how we make our…

Pranav Raj S
Pranav Raj S

Woot Journals: One year since open-sourcing Chatwoot

Looking into the one year of open-sourcing Chatwoot.Chatwoot is now one of the most popular open-source live chat software on Github. If you haven’t been following the story so far, here is the story…

Sojan Jose
Sojan Jose

It's a bot story

Building conversational bots into Chatwoot.It’s a bot story Since the initial development days of Chatwoot, we have constantly asked ourselves how the platform should handle chatbots. Right…

Sojan Jose
Sojan Jose

A new decade and the road ahead

Welcoming a new decade with some exciting news from Chatwoot. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that…

Sojan Jose
Sojan Jose

Red pill or Blue pill? Answering an acquisition offer

Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS.For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…

Sojan Jose
Sojan Jose

Building in the open

The story of a failed startup that turned into a trending open-source project. We released chatwoot on Hackernews and remained in the top 15 for over a day. A dream start for our small team right? But what happened over the last…

Sojan Jose
Sojan Jose