Chatwoot Blog

Read through our the journey of building an opensource alternative to bloated live chat softwares. Experiences, Mistakes and Learnings straight from the team behind Chatwoot.

External service callbacks made easy with LocalTunnel

Improve development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel.Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with…

Sony Mathew
Sony Mathew

Woot Journals: 2020 - The year in review

A blog about the progress we made in 2020. 2020 was an overwhelming year for everyone globally due to a global pandemic, concerns over political unrest and racial injustice, climate change etc…

Pranav Raj S
Pranav Raj S

Woot Journals: How to decide pricing plans for an open-source product?

A blog about how Chatwoot pricing has evolved over time TLDR: Start selling services, identify the value you provide and decide pricing plans based on it. In this blog post, let me describe how we make our…

Pranav Raj S
Pranav Raj S

Woot Journals: One year since open-sourcing Chatwoot

Looking into the one year of open-sourcing Chatwoot.Chatwoot is now one of the most popular open-source live chat software on Github. If you haven’t been following the story so far, here is the story…

Sojan Jose
Sojan Jose

It's a bot story

Building conversational bots into Chatwoot.It’s a bot story Since the initial development days of Chatwoot, we have constantly asked ourselves how the platform should handle chatbots. Right…

Sojan Jose
Sojan Jose

A new decade and the road ahead

Welcoming a new decade with some exciting news from Chatwoot. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that…

Sojan Jose
Sojan Jose

Red pill or Blue pill? Answering an acquisition offer

Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS.For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…

Sojan Jose
Sojan Jose

Building in the open

The story of a failed startup that turned into a trending open-source project. We released chatwoot on Hackernews and remained in the top 15 for over a day. A dream start for our small team right? But what happened over the last…

Sojan Jose
Sojan Jose