Chatwoot gives you all the tools to manage conversations, build relationships and delight your customers from one place.
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Used by 1000+ organizations worldwide
With the omnichannel platform, Chatwoot makes it easy to communicate with your customers irrespective of where they are.
Chatwoot connects with popular customer communication channels like Email, Website live-chat, Facebook, Twitter, WhatsApp, Instagram, Line, etc., and helps you deliver a consistent customer experience across channels.Read more
Connect with your website visitors, communicate with them in realtime and give them quality support with a live-chat widget that fits your brand.Read more
Chatwoot ships with many productivity features and enables your employees to be more productive and collaborate within the team without switching the apps.
Command palette improves the agent's productivity by providing the most common actions like resolving a conversation or snoozing it until the next reply in a single place. Hit ⌘ + K to access it.
Save FAQs as canned responses to be used in your conversations. Then, access them by using `/` command in the editor.
Communicating internally about a conversation you had with a customer is complicated. Chatwoot makes it easy through private notes and user mentions. Add a private note on a conversation and mention a colleague to share the conversation with them.Read more
With Chatwoot CRM, you can see all your customer information in one place. Design a customized experience for your customers, and improve retention.
Create live-chat campaigns to engage your customers. Send targeted messages to your customers based on their visits and how they spent time on your application.
Use one-off campaigns to announce features or updates to your customer base. Create a segment of customers and send updates to them on a single click.
Integrate Chatwoot SDKs with your web/mobile apps to get real-time customer data. Use custom attributes to store data about your customers. Identify high value customer segments and proactively reach out to them.
Chatwoot, by default, supports self-hosted installations so that you can own your customer data and be compliant with the regulations. In addition, our customizable interfaces and powerful APIs empower you to solve custom support use cases and provide an excellent experience to your customers, employees, and partners.
Take ownership of your data by self-hosting Chatwoot on your servers or any cloud service provider. Be compliant with the regulations like GDPR, CPRA, and HIPAA without sending data to third-party services.Read more
Chatwoot provides a rich set of developer APIs to build custom integrations and solve use cases that the other SaaS providers do not support. The platform features do not limit you, easily extend it to solve your use case.View our developer documentation